General Terms and Conditions

§ 1 Scope and contracting parties

(1) These terms apply to all bookings made via chalet-sonneck.de.
(2) The contracting party is Laurent Mander, Auf der Ritschlay 8, 54669 Bollendorf, hereinafter the “operator”.
(3) You are a consumer within the meaning of Section 13 BGB or an entrepreneur within the meaning of Section 14 BGB.
(4) The subject of the contract is the short-term letting of a holiday apartment for temporary use (accommodation contract). The statutory provisions governing residential tenancies do not apply pursuant to Section 549 (2) No. 1 BGB.

§ 2 Conclusion of contract

(1) The online request is NOT a binding offer, but an invitation to submit an offer.
(2) By clicking “Book with obligation to pay”, the guest submits a binding offer to book.
(3) The contract is concluded only upon an explicit confirmation e-mail from the operator (usually within 24 hours).
(4) Until confirmation, the requested date is reserved for a maximum of 24 hours; thereafter the request lapses automatically.
(5) In addition, the guest may submit a non-binding inquiry (including for periods not yet released for booking). The operator may then send an individual, time-limited offer stating the price; in that case the contract is only concluded upon the guest's acceptance of the offer (click on the acceptance link). Until acceptance, the dates are not reserved.

§ 3 Services

(1) Provision of the holiday apartment “Chalet SonnEck 69” for temporary use during the booked period.
(2) Furnishings as described on the detail page at the time of booking.
(3) The final cleaning (a flat €45.00 per booking) is a mandatory component and is included in the total price.

§ 4 Prices, visitor’s tax, payment

(1) Prices are final prices including any applicable VAT.
(2) The visitor’s tax is collected pursuant to the bylaw of the municipality of Bollendorf (standard €1.00 per person per night from the age of 18). It is part of the total price shown.
(3) Payment methods: (a) bank transfer to the account stated in the confirmation e-mail OR (b) cash payment in full before the keys are handed over. Online payment (credit card, PayPal, Stripe) is not offered.
(4) When paying by bank transfer, the guest may choose between two payment options in the booking form: (a) payment of the full amount, due no later than 14 days before arrival, or (b) a deposit of 30 % of the total price, due within 7 days of receipt of the booking confirmation; the balance is paid in cash on site when the keys are handed over.
(5) For short-notice bookings where a deposit pursuant to paragraph 4 is no longer feasible in time, the full amount is due immediately upon receipt of the booking confirmation; in this case the deposit option is not offered in the booking form. The chosen payment option and the specific due dates are stated in the booking confirmation.
(6) Cash payments are always for the full amount on site; a deposit is not provided for when paying cash.
(7) The base overnight price covers up to two adults. For each additional adult and for children aged 6 to 18 inclusive, a surcharge per person per night applies; the applicable surcharges are shown transparently in the booking form before the request is sent and are included in the total price displayed. Infants up to and including the age of 5 stay free of charge.

§ 5 Minimum stay

(1) The minimum stay is generally 2 nights. During the high season or special periods, the operator may set a different minimum number of nights; these are shown in the calendar before the booking request.

§ 6 Arrival and departure

(1) Arrival: from 3:00 p.m.
(2) Departure: by 11:00 a.m.
(3) Different times only by prior arrangement.

§ 7 Occupancy / house rules

(1) Maximum occupancy: 4 persons (adults and children, strictly limited). Infants up to and including the age of 5 do not count towards the maximum occupancy (at most 2 infants).
(2) Pets are not permitted.
(3) Smoking is prohibited inside the apartment.
(4) The house rules (posted on site, linked online) form part of the contract.

§ 8 Cancellation by the guest (generous model)

(1) Cancellation must be made in writing (e-mail is sufficient) to mail@chalet-sonneck.de or online via the personal cancellation link contained in your booking confirmation e-mail.
(2) The date on which the cancellation is received by the operator is decisive, calculated against the agreed arrival date:

• 14 days or more before arrival: 0 % cancellation fee
• 13 to 7 days before arrival: 50 % cancellation fee
• 6 days before arrival or later (incl. no-show): 90 % cancellation fee

(3) Any successful re-rental of the period by the operator will be offset pursuant to Section 537 (2) BGB.
(4) We strongly recommend taking out travel cancellation insurance.

§ 9 Withdrawal by the operator

(1) Permitted in particular in the event of force majeure, official orders, payment default of more than 7 days after the due date, or obviously misleading information provided by the guest when booking.
(2) In these cases, amounts already paid will be refunded promptly and in full; further claims for damages by the guest are excluded unless the operator acted intentionally or with gross negligence.

§ 10 Liability

(1) The operator’s liability for slight negligence exists only in the event of a breach of essential contractual obligations (“cardinal obligations”) and is limited to the foreseeable damage typical for the contract.
(2) Liability for intent, gross negligence, injury to life, body or health, and under the Product Liability Act (ProdHaftG) remains unaffected.
(3) The guest is liable for damage to the apartment and its contents caused intentionally or negligently by the guest or fellow travellers.

§ 11 No statutory right of withdrawal

§ 12 Data protection

(1) Our privacy policy applies.

§ 13 Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The place of performance and jurisdiction for merchants and legal entities under public law is the seat of the operator (Bitburg/Trier according to subject-matter jurisdiction).
(3) Should individual provisions be invalid, the validity of the remaining provisions remains unaffected (severability clause).
(4) Online dispute resolution notice: the European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/.
(5) We do NOT participate in consumer arbitration proceedings (Section 36 (1) No. 1 VSBG).

Terms v1.2 · As at: 12 July 2026